Special Awards

These awards go to offices and departments, not people. Each one rests on public statements, decisions or owner-reported outcomes, and links to the owner reports behind it. Certificates are drawn in your browser.

Meet the departments behind these awards

• Certificate of Promises Pending

  Presented to Office of the CEO

  for the assurance, as quoted by owners in their petition email, that early adopters would not be punished

  Download PNG

  Owner reports behind it

  • Case File: Early adopter
  • Promises tracker

• Excellence in Looking Into It

  Presented to Customer Support

  for 13 owner reports of calls, emails and messages that met a long hold, voicemail or no reply at all

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  Owner reports behind it

  • Case File: Support
  • Glossary

• Lifetime Achievement in Rescheduling

  Presented to Parallel Booster Charger Programme

  for being over a year late, as owners report; officially Q3 2027

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  Owner reports behind it

  • Promises tracker

• Tow Partner of the Year

  Presented to Roadside Assistance

  for a 3 h 17 m tow, as reported by one owner

  Download PNG

  Owner reports behind it

  • Case File: Power cut

• Outstanding Contribution to New Launches

  Presented to The Management

  for launching a new model with fixes that one owner says bikes already sold still lack

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  Owner reports behind it

  • Case File: Early adopter

• Award for Consistently Inconsistent Service

  Presented to Service Centre Network

  for owners reporting one centre with no staff, another quoting a five-hour wait, and another sending them elsewhere for updates

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  Owner reports behind it

  • Case File: Service centre

• Release Notes Available Never

  Presented to Software Team

  for updates shipped with no changelog, after which owners report lost power and features that stopped working

  Download PNG

  Owner reports behind it

  • Case File: Software