Behind every ride stands a family of dedicated departments, each committed to delivering an experience owners describe in remarkable detail. Departments only; every card links to the owner reports behind it.
Our technicians take a holistic approach: every visit is a two-way exchange. Owners describe arriving with a list of faults and leaving with, or bracing for, a new one.
Two owners say a visit fixes about three issues and adds five; one owner says the centre "injects more issues". Others found no staff on site.
Feedback travels light on our social channels. One owner reports comments mentioning "service" blocked on a company leader's posts; another, YouTube comments linking the owners' petition deleted.
One owner reports complainers blocked on a company leader's posts. One owner was removed from the official subreddit after a complaint; posts then needed approval. One owner reports deleted Instagram comments.
Every update is a surprise party for your motorcycle. With no release notes that owners can find, they discover what changed the traditional way: by riding.
One owner notes no changelogs and no bug tracking; others report lost power and features that stopped working after updates, and a "mandatory update" at the service centre.
Our support line offers a quiet, unhurried experience. Callers receive generous hold time for reflection, and some conversations conclude peacefully without anyone needing to speak.
One owner waited 30 minutes on hold with nobody answering; another's service centre did not pick up; another's service call went to voicemail.
Our roadside partners take the time to get it right. One owner's tow took 3 h 17 m, leaving ample time to get to know the roadside.
One owner reports a 3h17m tow after the bike stopped mid-road, following months of motor faults. Related breakdowns are filed under Power cut.
Our registration desk treats every RC card as a long-term project. Owners report delivery horizons of three to six months and beyond, with a detour to the RTO included.
Owners report RC cards delayed three to six months or more, a bank fine for a late RC, and trips to the RTO to sort it out themselves.