What they said, what it meant
Phrases from support replies and public statements, each paired with what happened next.
- We will look into it(paraphrased)
- The meeting is over.
- 2026-10-17 · owners' meet, as summed up by an owner
- “a unique issue”
- An issue other owners in the room also had.
- 2026-10-17 · owners' meet
- “random and isolated to subset of VINs”
- There will be no recall or advisory.
- 2026-10-17 · owners' meet (reported 23 Oct)
- “mandatory update”
- Your bike is being updated whether you agreed or not.
- 2026-10-05 · service centre
- “the system is automatically generating that amount”
- Nobody here can explain your bill.
- 2026-08-20 · service centre
- “Moisture is normal”
- Water in your headlight is a feature.
- 2026-10-17 · company, at the owners' meet
- R&D never encountered this during testing(paraphrased)
- You are the testing.
- 2026-10-17 · service centre staff, per the owners' meet summary
- “Please stay tuned”
- There is no upgrade path from your bike to the new one.
- 2026-10-23 · customer support email
- “restart it”
- Bring it in for a software reset; nobody knows the root cause.
- 2026-09-07 · service centre
- “a common issue with this bike”
- Known, and not being fixed.
- 2026-08-19 · service centre
- “it's correct”
- The chain rubbing the slider is how it is meant to be.
- 2026-08-24 · service centre
- “that’s UVs policy”
- Your tyre, your problem.
- 2026-10-14 · service centre
- “faulty adhesive used by vendor”
- The display let water in, and it is someone else's fault. (Water-damaged displays to be replaced, even after warranty.)
- 2026-10-17 · company, at the F77 owners' meet
- “they monitor each and everything”
- We can see your bike's faults remotely. Fixing them is another matter.
- 2026-10-20 · after-sales call
- “it’s upto them on how much time they will take”
- No return date.
- 2026-10-21 · service centre
- “why ur overtaking the bus”
- The cut-out at 90-100 km/h was your fault for overtaking.
- 2026-09-14 · service centre
- “continues to be sold”
- The model has been removed from the website.
- 2026-10-28 · company email
- “We are currently assessing the feasibility”
- The F77 onboard-charger retrofit is not coming soon.
- 2026-10-24 · company email
- “it's not their issue”
- Poor rivets from the factory; buy new plates yourself.
- 2026-10-01 · service centre, as reported by an owner
- “This is a known issue”
- AUX drain from ABS and TC is known; the fix ships on the new model.
- 2026-10-29 · service analysis, as reported by an owner