Escalation guide

General information for owners in India, not legal advice. Last verified: 30 Oct 2026. We checked the helpline number, hours and role on consumerhelpline.gov.in. We checked the e-Jagriti portal name and its 2025 changeover from the portal page title and Government press releases. We did not check filing steps or fees on the portal. We did not check the RTO step or the two-year time limit against an official source. Official sites change, so confirm details before you act.

Ultraviolette support numbers

Roadside assistance (RSA)

1800 266 1095

Listed for roadside assistance in owner-shared support cards and a third-party directory; not shown on ultraviolette.com as of 30 Oct 2026.

Service help

080-69453322

Listed on ultraviolette.com/contact (checked 30 Oct 2026).

Emergency support

080-69453322

Same number as service help, per owner-shared support cards.

Service help and emergency support share one number. Choose your emergency.

1. Document everything

   Keep a dated record. Collect:

   • the invoice and any payment receipts
   • every job card and service ticket
   • screen recordings and photos of each fault, with the date visible
   • the firmware or app version at the time of each fault
   • emails, chat logs and call dates, with the name of the person you spoke to if you have it

2. Send a formal written complaint

   Write to the company's grievance channel by email or registered post, and keep proof of sending. State the issues, what you want done, and ask for an acknowledgement.

   Download a fill-in-the-blanks complaint letter (.txt)

3. National Consumer Helpline

   Call 1915 (toll free; the official site lists 8 AM to 8 PM). You can also register a grievance on the portal at consumerhelpline.gov.in, through the NCH or UMANG apps, or by WhatsApp or SMS to +91 88000 01915. The helpline is a pre-litigation step: it sends your grievance to the company and tries to get it resolved. It is not a court. If you are not satisfied, you can go to a Consumer Commission (step 5).

4. Legal notice

   A legal notice is a formal letter, usually sent by a lawyer, that sets out your complaint, what you demand, and a deadline, and says you will go to a consumer commission or court if it is not met. It creates a written record and often gets a response from the company's legal team. Wording matters, so have a lawyer draft and send it. This site does not provide a template.

5. District Consumer Commission, via e-Jagriti (formerly e-Daakhil)

   If the company does not resolve it, you can file a complaint with the District Consumer Disputes Redressal Commission. Since 1 January 2025, online filing for District, State and National commissions is on the e-Jagriti portal, which replaced e-Daakhil: e-jagriti.gov.in. In outline: register, file the complaint, upload your documents, and pay the fee. Required documents and the fee depend on your claim value and can change, so follow the portal's own checklist.

   There is a time limit for filing, generally two years from the date the problem arose. Which commission hears your case depends on the value of what you paid. Check both on the official site, or ask a lawyer.

6. RTO, for registration certificate delays

   If the problem is a delayed registration certificate (RC), note the date of registration application and the application number. Raise it with the Regional Transport Office that handles your registration, and keep a copy of whatever you submit. Check the transport department's own site for your state's process.